Subscriptions
Cancellation Policy
Updated 16 September 2026
Monthly cancellation
Subscriptions are billed monthly until cancelled. You may schedule cancellation from the church dashboard or contact support.
Access after cancellation
Cancellation does not immediately remove access. Your subscription and remaining paid capacity stay available until the end of the current paid billing period. The dashboard shows the exact end date.
Charges at cancellation
There is no cancellation fee, GST added on top of the advertised price or card surcharge. Fixed plans do not charge source-caption overages. Flex usage accrued before the paid period ends remains payable, including the monthly service fee when that period had billable use. An unused Flex period remains A$0. Generated Audio Translation used before it is disabled or the subscription ends remains payable at the applicable recorded rate.
Refunds
Payments are generally not refundable for change of mind. Use the contact form on the Logos Translate Home page if the service was charged incorrectly or Australian Consumer Law provides a remedy.
Data
Cancelling a subscription does not automatically delete the church account. You may separately request account deletion, subject to billing, security and legal retention requirements.