Troubleshooting
No captions
Confirm the session is live, the selected Audio Source carries speech, the input meter moves and the computer is online.
Poor recognition
Check the Speaker Language, reduce clipping, music, room noise and overlapping voices, then test a direct sound desk feed.
Translation is not appearing
Confirm the target language is added, the church has translated target capacity and the Viewer selected an available language.
Viewer link does not open
Copy the permanent link again from the Dashboard or Operator, check the device network, and confirm the church Viewer status is ready.
Broadcast Overlay is blank
Enable the overlay, start live captions, verify the private URL, source dimensions and layer order, then refresh the browser source.
Audio Translation is silent
Check the church feature is enabled, select a translated language, opt into audio, raise device volume and use headphones. Text captions can continue if audio is unavailable.